e-applications

Electronic circulation

Information on the procedure for submission and consideration of electronic applications.

Article 3 of the Law of the Republic of Belarus of July 18, 2011 No. 300-Z “On Appeals of Citizens and Legal Entities”

“one. Citizens of the Republic of Belarus have the right to appeal to an organization by submitting written, electronic or oral appeals, as well as to individual entrepreneurs by submitting comments and (or) proposals to the book of comments and suggestions.

Legal entities of the Republic of Belarus, individual entrepreneurs have the right to contact the organization by submitting written (with the exception of comments and (or) suggestions made to the book of comments and suggestions), electronic or oral appeals.

  1. Foreign citizens and stateless persons, representative offices of foreign organizations located on the territory of the Republic of Belarus enjoy the right to appeal on a par with citizens of the Republic of Belarus and legal entities of the Republic of Belarus, unless otherwise specified by the Constitution of the Republic of Belarus , laws and international treaties of the Republic of Belarus.
  2. The right to appeal is exercised by the applicants voluntarily. The exercise by applicants of their right to appeal should not violate the rights, freedoms and (or) the legitimate interests of others. ”

Requirements for a citizen’s electronic appeal:

1 Appeal should be in Belarusian or Russian.

2 Appeal must contain:

2.1. name and (or) address of the organization or position of the person to whom the appeal is sent;

2.2. surname, first name, patronymic (if any) or the initials of the citizen, the address of his place of residence (place of stay) and (or) place of work (study);

2.3. statement of the essence of the appeal;

2.4. applicant’s email address.

Appeals on behalf of incapable citizens are filed by their legal representatives.

Requirements for the electronic application of a legal entity:

1 Appeal should be in Belarusian or Russian.

2 Appeal must contain:

2.1. name and (or) address of the organization or position of the person to whom the appeal is sent;

2.2. full name of the legal entity and its location;

2.3. statement of the essence of the appeal;

2.4. the surname, first name, patronymic (if any) of the manager or the person authorized to sign the appeal in the prescribed manner;

2.5. applicant’s email address.

The applicant has the right to withdraw the electronic application prior to its consideration on the merits by submitting a corresponding written application or sending the application in electronic form.

Electronic appeals must be considered no later than fifteen days, and appeals that require additional study and verification, no later than one month, unless otherwise specified by legislative acts.

If for solving the questions set out in appeals it is necessary to perform certain actions (execution of works, provision of services), receiving information from a foreign state within a period longer than a month, applicants within five days from the date of extension of the consideration of appeals are notified of the reasons for exceeding a month and the timing of such actions (execution of works, provision of services) or the timing of the consideration of appeals on the merits.